Hvis jeg fortalte dig der fandtes et firma som betaler deres ansatte $1000 for at sige op efter de har været på kursus i fire uger som kundeservicemedarbejder, ville du så tro mig?
Sikkert ikke, men det gør det amerikanske firma, Zappos. De vil kun have motiverede medarbejdere, så hvis folk hellere vil have $1000 nu end arbejde for firmaet, så er de ikke værdige.
Zappos er nærmest legendariske efterhånden for deres vidtrækkende kundeservice, og især det her eksempel er vildt:
When I came home this last time, I had an email from Zappos asking about the shoes, since they hadn’t received them. I was just back and not ready to deal with that, so I replied that my mom had died but that I’d send the shoes as soon as I could. They emailed back that they had arranged with UPS to pick up the shoes, so I wouldn’t have to take the time to do it myself. I was so touched. That’s going against corporate policy.
Yesterday, when I came home from town, a florist delivery man was just leaving. It was a beautiful arrangement in a basket with white lilies and roses and carnations. Big and lush and fragrant. I opened the card, and it was from Zappos. I burst into tears. I’m a sucker for kindness, and if that isn’t one of the nicest things I’ve ever had happen to me, I don’t know what is.
Forestil dig så at TDC gør det samme. Eller PostDanmark. Eller Humac, for den sags skyld (arh, det er måske at sætte det på spidsen at vælge firmaet med Danmarks dårligste service, men overdrivelse fremmer forståelsen).
Har du nogensinde oplevet noget lignende i Danmark? Jeg har det i hvert fald til gode (og jeg krydser i øvrigt fingre for at det ikke er i samme lige som ovenstående, med at en af mine forældre stiller træskoene, men bare at blive overrasket over serviceniveauet fra et dansk firma).
(via consumerist.com og Konigi.com)